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Contact

We would love to speak with you. We have several methods of contact - choose whichever is most convenient for you.

Phone Us:
Toll Free: 1.877.731.7099
Phone: 604.731.7099

Monday - Friday from 8:00 am - 4:00 pm PST (excluding select Canadian Holidays)

Fax Us:
Fax: 604.739.3099

E-Mail Us:
Email: sales@shophalfmoon.com

Write Us:
Halfmoon Yoga Products
201-126 West 3rd Avenue
Vancouver, BC
Canada V5Y 1E9
Please send written correspondences only to the above address.

Halfmoon does not have a physical retail location. We are open 24/7 - 365 days a year at www.shophalfmoon.com, allowing you to shop at your convenience.

International Shipping

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

We ship to Canada and the United States.

My Account

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Order Status" link under Customer Service in the footer of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Please see our click here for more information for complete details regarding our return policy.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please click here for more information on returning an item.

Click the "Login" link at the top right side of our site. Under the login box you'll see a link that says "Forgot your password?". Click the link and we will send an email to you with your password.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the "Login" link at the top right side of our site to edit your account.

Click the "Login" link at the top right side of our site. Click the button "Sign Up" on the right, below the login form. Fill in your information and select "Signup."

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Order Status

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Click the "Order Status" link under Customer Service in the footer of our site to track your orders status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "Order Status" link under Customer Service in the footer of our site to track your orders status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "Order Status" link under Customer Service in the footer of our site to track your order.

Contact us asap if you'd like to make a change to your order.

Click the "Order Status" link under customer service in the footer to check your orders status.

Pricing & Billing

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Credits usually take 7-10 business days from the time we receive your item(s).

Click the "Order Status" link under Customer Service in the footer of our site to print invoices.

Click the "Order Status" link at under Customer Service in the footer on our site. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Canadian customers will have to pay GST/HST associated with the province indicated on shipping address during checkout. American customers only have to pay sales tax if you are located in the same state as our warehouse.

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