We are happy to return your Halfmoon purchase as long as the product is unused, in its original packaging, and within 30 days of receiving the product. If you purchased your Halfmoon products elsewhere, that establishment's return/exchange policy then takes effect. Sale items are final sale and are not eligible for return. Items that have been misused, altered, or improperly used are not eligible for return (ie. normal wear, scuffing, creasing due to improper storage, wear and tear on bolster covers). Please note we are unable to refund initial shipping charges.