We are happy to return your Halfmoon purchase as long as the product is unused, in its original packaging, and within 30 days of receiving the product. If you purchased your Halfmoon products elsewhere, that establishment's return/exchange policy then takes effect. Sale items are final sale and are not eligible for return. Items that have been misused, altered, or improperly used are not eligible for return (ie. normal wear, scuffing, creasing due to improper storage, wear and tear on bolster covers). Please note we are unable to refund initial shipping charges.
We will need your items to be unaltered, and unused with any hang tags attached and packaging intact, along with a proof of purchase. Returns must be made within 30 days of receiving the product. All products purchased on sale are FINAL sale.
To return your product that was purchased online, please send an email to firstname.lastname@example.org with the subject "Return," and in the body include the details of and reason for your return. A member of our team will get back to you shortly with further instructions.
If you are looking to exchange your item, please send us a note at email@example.com and a member of our team will provide instructions. Please note that to be eligible for an exchange the product must be unused, in its original packaging, within 30 days of receipt, and purchased from www.shophalfmoon.com.
We are sorry to hear something isn't right with one of your Halfmoon products. We strive to develop all our products to be of the highest quality, free of manufacturer defects. If you have a question about the quality of an item you received please send us an email to firstname.lastname@example.org outlining when the product was purchased, where, and images of the issue you are experiencing and a member of our team will assist.
We're processing returns within 5-7 business days once your order reaches our warehouse. We are taking additional measures at our warehouse to keep our community, team, and partners safe which may cause delays in processing your return. Please feel free to reach out if you haven't heard about the status of your return after 7 business days.
If you have questions about your products, please send images along with your order number to email@example.com.