Our mission is to provide the very best experience for our customers - with our exceptional yoga products and second-to-none customer care.
We guarantee our products to be of the highest quality, free of manufacturer defects. We promise that everything you purchase from us will support your practice for years to come.
We accept returns and exchanges on most products purchased from shophalfmoon.com up to 30 days after you receive your order.
Items must be in original condition for return (unless found to be defective).
The following items are final sale:
Care instructions for all of our products can be found on their respective product pages on shophalfmoon.com.
We are not able to accept returns for items that have been damaged, altered, or improperly used. Some examples:
Please contact Customer Service to arrange a return or exchange.
We often want to save you the trouble of shipping defective product back to us. When you contact us, please send us a photo of the product that clearly shows the issue you're experiencing. This will help us to serve you faster!
We are unable to refund initial shipping charges or those incurred in returning items to Halfmoon.
Please use a tracking number when shipping to us. We can’t replace items lost in transit.