Shipping Policy - Halfmoon USA

Free shipping on orders over $75 *some conditions apply

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The safety of our customers, guests, and partners is our top priority. We are operating with a reduced manufacturing and distribution center team, and as a result shipping & delivery times may be extended. Please be patient with us as we will do everything we can to get you your order as safely and quickly as possible so that you can continue to live your yoga, wherever you are! Please see our COVID-19 Information Page for further details. We greatly appreciate your patience. Our Customer Satisfaction Team is here to support you, and you can reach out to them at hello@shophalfmoon.com.

Shipping is automatically calculated at check out. We offer free shipping on orders over $75 before tax, and after any promotions or discounts have been applied. Please note that some country restrictions apply.

Orders shipping to Alaska, Hawaii, and Puerto Rico are not eligible for free shipping, and instead, we offer a flat rate shipping of $40. This will be automatically applied at check out after entering your shipping details.

At this time we are not offering expedited shipping services through our courier partners. 

Orders will be shipped via Canada Post, UPS, or USPS.

We ship orders within Canada and the US. If you are intersted in shipping internationally, additional shipping charges may apply. Feel free to reach out to us directly at hello@shophalfmoon.com as we may have a retailer in your area! 

We work with a retail partner www.greenyogashop.com in Europe where many of our products can be purchased.

Once an order is placed, we are unable to edit or make changes. We can try to update the address through one of our couriers, however. Please keep in mind that the success of this process cannot be guaranteed and varies depending on the status of the shipment. Please send us an email at hello@shophalfmoon.com with the changes required and we will do our best! 

We are unable to facilitate order pick up from our warehouse. You are welcome to purchase directly from one of our retail or studio partners. If you need more information on partners in your area, please send us a note at hello@shophalfmoon.com.

We aim to have all orders prepared and shipped within 3-5 business days of receipt, however please see our COVID-19 Information Page for information on any possible delays. Please note that many of our products such as Bolsters, Zabutons, and Meditation Cushions are handmade with care at our manufacturing facility near Vancouver, BC and may take longer to prepare.

Many of our products are handmade with care at our manufacturing facility near Vancouver, BC. Props such as our Bolsters, Zabutons, and Meditation Cushions may take longer to make and prepare as we work to maintain safety measures for our team and community during this time.

Prepayment is required for all orders placed through our site. Our team is working hard to have your products ready to ship, however our fulfillment timelines may be extended. For more information please visit our COVID-19 Information Page.

Due to the safety measures put in place by couriers to keep communities safe, you may experience a delay in the delivery of your order. Please note that it may not be lost, but rather taking longer than usual to arrive. Continue to keep an eye on your tracking number and thank you for your patience and understanding! Please note that claims for lost orders may take between 5-7 business days to resolve. 

If your order has been marked as delivered but has not arrived, please check the surrounding area where packages are usually left or with your building's receptionist/concierge. Sometimes couriers will mark an order as delivered 24-48 hours early. If you have still not received it after this time frame, let us know and we will investigate further.